Malaysia: What are your Complaints,Malaysians?

Want to know what Malaysians are complaining about these days?

According to the National Consumer Complaints Center, it has to be direct selling. In 2008,there were 2,339 complaints, a substantial increase of 21% as compared with the 1,933 complaints in 2007.Consumers complained about scratch-and-win scams, credit card payments, cooling-off period (time given to consumers to reconsider the purchase), lack of information and defective products offered.

Next on the list is housing developers with 2,316 complaints — an increase of 11.6% from 2,076 complaints in 2007.Consumers often complained about abandoned housing projects, shoddy workmanship, late delivery penalty, non-refundable booking fee and Mortgage Reducing Term Assurance.

This is followed by telecommunications at 2,136 complaints, an in-crease of 24.1% from 1,721 in 2007. Consumers said service providers did not take their complaints about the frequency of the Internet service breakdown seriously.

These figures were revealed at the launch of the National Consumer Complaints Centre 2008 annual report at a hotel here yesterday (1 December 2009).