Remote Service from the Civil Service

We do hope this is not another motherhood statement. As the saying goes," If wishes were horses, beggars will ride them".

According to the Chief Secretary,the government is working on several initiatives to make public service delivery accessible and mobile for the people.

These include the e-Land system, Local Authority System (ePBT), AgriBazaar, e-Syariah and school management system and many more initiatives which extend into the various sectors -- economic, social, infrastructure and security.

“Mobile government means customers can transact with the government from where they are, not where we, the provider, are,” he said.

“Hence the need for a new kind of technology understanding. A technology and an innovation that can be so simple that people do not even notice they have been served. That, to me, is the ultimate service.”

“It is about getting done what you need done in the simplest, shortest and most efficient manner,” he added.

“If we can do that, at all and every level of our internal and external transactions, using the best that technology and innovation combined can bring, we would have taken public service delivery to a whole new level altogether, not only in Malaysia, but globally setting new benchmarks.”

Sidek said the government has earmarked e-Government as one of the seven flagships of the Multimedia Super Corridor and the use of technology has seeped into among others, human resource management,electronic procurement,bill payment to licence applications and project monitoring system.

He said with increasing cyber attacks and security fears, another entrapment of technology is the rise of protectionism and firewalls.

“As a result, we fall back yet again into the ‘Tragedy of the Commons’. Rampant e-mail bouncing, servers reject mails, legal addresses are seen as spam,” he said.

“All these affect the very thing technology is supposed to effuse which is speed, ease, accessibility and connectivity.”

Sidek said businesses and governments need to face some fundamental questions relating to speed, access, security and privacy as they invest more and more into digitising service, raising access to information and broadening connectivity of societies and communities.

Well,well, well, I think all of these are great but at the same time,let us not forget too the value of a smile when we have to do some counter service. So, those manning these counters must have a ' quick to smile' attitude, don't you agree?