My first experience at terminating credit cards.

This afternoon, I went to the Public Bank nearby and got rid of my 2 platinum cards. The Customer Relations Officer filled a form and I signed it. She then cut off the corners of both my cards.

Why, terminate the cards,you may ask?

The short answer-it continues to charge me annual fees. And it is not cheap, mind you. RM333 per annum per card, to be exact.

When other banks can give you a waiver on their annual fees for the cards they issue such as CIMB and EON, I cannot see why a great bank such as PBB need to reconsider the waiver when a customer requests one.

So,as you can see,PBB is very efficient in terms of retail processes but they can surely backpedal on matters that brings in the money such as fee income!